Tech Support

Return Material Authorization

Much of the time issues with products can be solved without physically returning the item. We encourage you to call Technical Support during normal business hours (8AM-5PM Central Time Zone) at 800-227-1734 or 903-938-1901 or Email ELTEC‘s technical support staff at company@elteccorp.com.

Should we not be able to resolve the problem, a Return Material Authorization (RMA) number will be issued.  Contact us for an RMA number.  The form will be email or faxed to the person handling the return.  A printed copy must be included with the item(s) being returned.

Phone: 800-227-1734
Phone: 903-938-1901

Email: company@elteccorp.com

Products requiring WARRANTY or REPAIR service ship prepaid to:

ELTEC/RMA
1310 Commerce Street
Marshall, TX 75672

Be sure to write the R.M.A. number on the outside of the carton.

REPAIR PRICE LIST

PRODUCTS
PRODUCTS: NTC-17E series, TC-3000 & LANG 3000, TC-2000, TimeSync1-GPS & TimeSyncD-GPS, and FS-2A Flasher

Effective July 1, 2011 Electrotechnics Corporation (d.b.a. ELTEC) enhanced its product warranty from 12 months to 25 months. The new warranty period ‘grandfathers’ all products regardless of when they were purchased.

ELTEC warrants devices manufactured by ELTEC to be free of defects in material and workmanship for a period of 25 months from the date of purchase. Additionally, the capacitor device used in the NTC-17E time clocks for back-up power is warranted for a total of five (5) years.

To determine if the unit is still in warranty, locate the serial number (SN) on the white decal. The letter determines the month (A-L = January through December) it was manufactured followed by the year. Example: C12xxxxx = March ’12.

ELTEC will repair or replace any unit returned prepaid within the warranty period as long as there is no evidence that the unit has been misused, abused, damaged by input over voltage, output overloads, lightning or water or altered in any manner without the express written permission of ELTEC.

ELTEC disclaims any warranties expressed or implied, including warranties of merchantability and/or fitness for a particular purpose.

In no event shall ELTEC be held liable for incidental or consequential damages.

Warranty repairs will be handled during normal working hours.

ALL products requiring warranty service must have a RETURN MATERIAL AUTHORIZATION number (R.M.A.) See R.M.A. specifics under Technical Support.

ELTEC wishes to provide exceptional service to our customers. Every effort will be made to ensure that your products are within specification and free from manufacturing defects.

WARNING SYSTEMS
SOLAR and AC WARNING SYSTEMS

Electrotechnics warrants ELTEC supplied AC & DC (solar) components to be free of defect in material and workmanship for a period of 25 months from the date of receipt by the end customer.

This warranty is valid for components that are used within the design specifications originally submitted by the end customer. Components used for periods longer than specified or with loads greater than specified, invalidate the warranty. Components not installed properly also invalidate the warranty. Some examples of improper installation for solar systems include shading, incorrect azimuth and incorrect tilt angles. These examples are not inclusive. Misuse, abuse, physical damage and/or acts of God to the equipment invalidate the warranty.

Electrotechnics Corporation will, at its discretion, repair components retuned with prior authorization (RMA required.) In no event will Electrotechnics Corporation or its employees be liable for any direct, indirect, special, incidental or consequential damages.

Some components used by ELTEC have a warranty longer than the 25 month period specified by Electrotechnics Corporation. Following this 25 month period, ELTEC will, when practical, assist the customer in obtaining repair and/or service for these warranted components.

ELTEC disclaims any warranties expressed or implied, including warranties of merchantability and/or fitness for a particular purpose.

In no event shall ELTEC be held liable for incidental or consequential damages.

Warranty repairs will be handled during normal working hours.

AC/DC units requiring warranty service must have a RETURN AUTHORIZATION NUMBER (R.M.A.) See R.M.A. specifics under Technical Support.

ELTEC wishes to provide exceptional service to our customers. Every effort will be made to ensure that your products are within specification and free from manufacturing defect.

Solar Panel Rack Styles

Solar Panel Rack Styles

Below are photos of different designs of solar panel mounting racks. Most
of the time the style used is customer preference or project specifications.
Aesthetics, performance, wind rating requirements, or local conditions
(tree height, building shading, etc) dictates a particular rack style. When
quoting a project, please let us know if you have a specific type you’d prefer.
Specification sheets are available upon request.

TOP-OF-POLE: two styles

This mounting rack is like a roof over the top of the pole. The rack is secured to
the pole side, not on the top. The pole requires a cap.

Top-of-pole mounting rack

Top-of-Pole Solar Panel Mounting Rack

The post top style uses a slip fitter that sits on top of the pole. It’s secured
to the pole top with set screws.

Post Top Rack Installation (full view)

Post Top Solar Panel
Mounting Rack

Post Top Rack Installation (full view)

Post Top Rack Installation
(full view)

SIDE-OF-POLE

The side-of-pole rack is exactly that. Knee braces are used for additional support.

  Side-of-Pole Mounting Rack with Knee Brace

Side-of-Pole Mounting Rack with Knee Brace

Dual Solar Panels with Knee Brace for Additional Support

Dual Solar Panels with Knee Brace for Additional Support

Solar Panel Rack Installation

Solar Rack Installation

SOLAR PANEL MOUNTING RACKS

Since solar panel racks come in a variety of styles, the easiest way to get your installation questions answered is to click on the appropriate manufacturer’s link below.

IRONRIDGE Installation Manual
UNI-SP-01 Manual

Typically above the 40th parallel a solar panel is angled at 60 degrees. Below the 40th parallel, the solar panel tends to be positioned at a 45 degree angle. Once in awhile a specification requires something different.

Click here for a solar panel tilt drawing

The 40th parallel north passes through: CA, NV, UT, CO, NE/KS border, MO, IL, IN, OH, WV, PA and NJ.