Return Material Authorization

Much of the time issues with products can be solved without physically returning the item. We encourage you to call Technical Support during normal business hours (8AM-5PM Central Time Zone) at 800-227-1734 or 903-938-1901 or Email ELTEC‘s technical support staff at

Should we not be able to resolve the problem, a Return Material Authorization (RMA) number will be issued.  Contact us for an RMA number.  The form will be email or faxed to the person handling the return.  A printed copy must be included with the item(s) being returned.

Phone: 800-227-1734
Phone: 903-938-1901


Products requiring WARRANTY or REPAIR service ship prepaid to:

1310 Commerce Street
Marshall, TX 75672

Be sure to write the R.M.A. number on the outside of the carton.